We want you to be happy with what you buy. This policy applies to purchases from Labyrinth Works, operated by Labyrinth Works LLC, a Connecticut limited liability company.
1. The short version
If a product is not right for you, ask within 14 days of a purchase or a renewal and we will refund it in full. No questions asked.
2. Products bought through Paddle
- Within 14 days of the original purchase or of any renewal charge, you can have a full refund of that charge.
- After 14 days, we look at each request individually and refund where it is fair, for example if the product did not work as described and we could not fix it.
- Subscriptions can be cancelled at any time to stop future charges. Cancelling on its own does not refund the current period; ask if you want that, and the 14 day rule applies.
Paddle, our merchant of record, processes refunds back to your original payment method. They usually arrive within 5 to 10 business days, depending on your bank.
3. Patreon memberships
Patreon handles payments for memberships and refunds are made according to Patreon's policies. If you were charged in error or are unhappy, email us and we will do what we can through Patreon.
4. Freelance work
Refunds for freelance work follow the written quote or agreement for the project. Where nothing else is agreed, prepaid amounts for work not yet started are refunded in full.
5. How to ask
Email hello@labyrinthworksllc.com with the email address you used to buy and the order number from your receipt. You can also request a refund through paddle.net.
6. Your legal rights
This policy does not take away any rights you have under the consumer law of the country where you live, including any right to cancel within a set period.
Labyrinth Works LLC
2389 Main St, Ste 100, Glastonbury, CT 06033
hello@labyrinthworksllc.com